Part Time Chat Support Jobs – Telehealth & Digital Wellness | No Experience Needed

Job Overview

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Part Time Chat Support Jobs – Telehealth & Digital Wellness | No Experience Needed opening at Vitality Health Connect offers the ideal entry into remote work. We operate in the Telehealth & Digital Wellness space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Part Time Chat Support Jobs – Telehealth & Digital Wellness | No Experience Needed, you will handle inbound questions through our centralized chat interface (HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat). Typical conversation flows involve guiding patients through secure video appointment check-ins and intake questionnaires, as well as confirming prescription delivery addresses and pharmacy dispatch notifications. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Carefully review customer details and routing urgent medical inquiries immediately to licensed on-call triage nurses.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Engage with incoming customer inquiries via real-time text chat using HIPAA-compliant web messaging, Salesforce Health Cloud, and Twilio Chat.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Address common account and service questions, including confirming prescription delivery addresses and pharmacy dispatch notifications.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• A quiet, distraction-free home office setup conducive to productive text messaging.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.

Compensation Package & Shifts

We believe in treating remote team members with the highest respect. You will earn a competitive $31.00 - $39.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.

Onboarding & Mentorship Program

How to Submit Your Application

Don't miss the opportunity to join a supportive, top-rated remote team earning $31.00 - $39.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.