Virtual Chat Jobs (Daytime Flexible) – Work From Home Opportunity

Role Summary

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Virtual Chat Jobs (Daytime Flexible) – Work From Home Opportunity opening at TrueService Connect offers the ideal entry into remote work. We operate in the Home Services & Contractor Dispatch space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Virtual Chat Jobs (Daytime Flexible) – Work From Home Opportunity, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Daily Workflows & Responsibilities

• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Engage with incoming customer inquiries via real-time text chat using ServiceTitan Chat, Podium, and Intercom Web.

Requirements & Technical Equipment

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Self-disciplined work ethic and the ability to maintain focus throughout scheduled remote shifts.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation, Schedule & Perks

At TrueService Connect, we are committed to providing top-of-market hourly wages alongside sustainable work-life balance. Your compensation starts at $28.00 - $35.50 / hr with guaranteed weekly direct deposit every Friday morning.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Guaranteed base pay of $28.00 - $35.50 / hr with weekly direct deposit every Friday.
• Flexible time-off policy, paid company holidays, and supportive remote management.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.

Onboarding & Mentorship Program

How to Submit Your Application

Don't miss the opportunity to join a supportive, top-rated remote team earning $28.00 - $35.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.