Travel & Hospitality Booking Agent – Part Time Chat Support Jobs | Beginners Welcome

Opportunity Overview

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Travel & Hospitality Booking Agent – Part Time Chat Support Jobs | Beginners Welcome opening at Horizon Stay Group offers the ideal entry into remote work. We operate in the Travel & Hospitality Booking space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Travel & Hospitality Booking Agent – Part Time Chat Support Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (LiveChat Inc, Sabre Travel Network, and Front App). Typical conversation flows involve processing itinerary modifications, date changes, and room upgrade requests, as well as messaging guests with check-in instructions, gate change alerts, and keycode access. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Assist clients accurately with processing itinerary modifications, date changes, and room upgrade requests.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Carefully review customer details and answering questions about baggage allowances, pet policies, and cancellation waivers.

Candidate Profile & Skills

We believe that empathy, attention to detail, and dependable communication matter far more than previous tenure. Complete beginners are encouraged to apply, as our structured onboarding curriculum prepares you for live interactions before you ever handle customer chats on your own.

• A quiet, distraction-free home office setup conducive to productive text messaging.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.

Compensation Package & Shifts

Your hourly rate of $31.00 - $39.50 / hr is locked in from day one, including every hour of classroom training and live shadowing. We also offer performance bonuses, paid digital wellness days, and rapid advancement opportunities.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.

Comprehensive Training Schedule

Ready to Get Started?

Immediate openings are currently available for part-time flexible candidates. Click Apply Now to enter your contact information and get matched with our hiring team.