Cloud Software & SaaS Advisor – Part Time Chat Support Jobs | Beginners Welcome

Job Overview

Looking for a flexible, supportive remote career that lets you ditch the daily commute? Nexus App Platforms is hiring full-time and part-time candidates for our Cloud Software & SaaS Advisor – Part Time Chat Support Jobs | Beginners Welcome opening. You will join our collaborative Cloud Software & SaaS messaging team, managing live text conversations with verified clients across North America.

As our Cloud Software & SaaS Advisor – Part Time Chat Support Jobs | Beginners Welcome, you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and escalating complex bug reports with clean repro steps to senior engineering tiers.
• Assist clients accurately with guiding new users through account setup, password resets, and workspace invites.
• De-escalate challenging customer inquiries by providing clear, constructive next steps and prompt resolutions.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.

What You Need to Succeed

No college degree or previous call center background is necessary. What we value most is a positive attitude, clear written English grammar, and a commitment to helping our community members have a stellar experience.

• Comfortable navigating dual-monitor setups or toggling between multiple browser windows.
• Strong written English communication skills with an emphasis on clarity, warmth, and professionalism.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).

Compensation, Schedule & Perks

We believe in treating remote team members with the highest respect. You will earn a competitive $29.00 - $37.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• 100% paid remote training from your very first hour, including live software walkthroughs.
• Scheduled hours: Monday – Friday (Choose 7 AM–3 PM or 9 AM–5 PM EST) with opportunities for voluntary overtime during peak volumes.
• Zero commute costs, zero dress code requirements, and the comfort of working directly from home.
• Guaranteed base pay of $29.00 - $37.00 / hr with weekly direct deposit every Friday.

Onboarding & Mentorship Program

Ready to Get Started?

Our team is excited to welcome ambitious, dependable individuals to our remote chat division. Click Apply Now to confirm your equipment compatibility and explore available shift times.