Remote Part Time Chat Support Jobs – Part-Time Core Schedule ($$28-$37/hr)

Job Overview

If you have strong typing skills, a reliable internet connection, and enjoy helping people resolve everyday inquiries, this Remote Part Time Chat Support Jobs – Part-Time Core Schedule ($$28-$37/hr) opening at PulseMetrics Software offers the ideal entry into remote work. We operate in the Cloud Software & SaaS space, providing reliable, round-the-clock text assistance to a rapidly expanding user base.

As our Remote Part Time Chat Support Jobs – Part-Time Core Schedule ($$28-$37/hr), you will handle inbound questions through our centralized chat interface (Intercom, Slack Enterprise, and HubSpot Service Hub). Typical conversation flows involve guiding new users through account setup, password resets, and workspace invites, as well as troubleshooting basic browser extension sync issues and desktop app settings. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

What You Will Do Each Day

• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Collaborate with remote team peers via internal Slack channels to share best practices and updates.
• Accurately document customer notes and conversation outcomes in our centralized CRM portal.
• Engage with incoming customer inquiries via real-time text chat using Intercom, Slack Enterprise, and HubSpot Service Hub.
• Carefully review customer details and escalating complex bug reports with clean repro steps to senior engineering tiers.

What You Need to Succeed

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Strong active listening skills and the patience to de-escalate occasional frustrated customers.
• A quiet, distraction-free home office setup conducive to productive text messaging.

Compensation Package & Shifts

We believe in treating remote team members with the highest respect. You will earn a competitive $27.50 - $36.50 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• 100% paid remote training from your very first hour, including live software walkthroughs.
• Clear internal promotion paths into senior chat coaching, quality assurance, and tier-2 supervisory roles.
• Guaranteed base pay of $27.50 - $36.50 / hr with weekly direct deposit every Friday.
• Equipment stipend or peripheral hardware subsidy after 60 days of continuous service.
• Scheduled hours: Flexible 15 – 25 Hours / Week (Pick 3 to 4 Days Weekly) with opportunities for voluntary overtime during peak volumes.

Comprehensive Training Schedule

Application Instructions & Next Steps

Don't miss the opportunity to join a supportive, top-rated remote team earning $27.50 - $36.50 / hr. Click the Apply Now button to begin your streamlined onboarding assessment today.