Chat Customer Service Jobs Remote – Flexible Hours | No Degree Required

Position Introduction

Are you searching for a dependable work-from-home position where you can communicate professionally without ever having to pick up the phone? TrueService Connect is actively seeking detail-oriented, communicative individuals to step into our Chat Customer Service Jobs Remote – Flexible Hours | No Degree Required role. In this remote position, you will be the front-line voice for our national home services platform connecting homeowners with certified trade professionals, assisting customers through fast-paced text-based messaging windows.

As our Chat Customer Service Jobs Remote – Flexible Hours | No Degree Required, you will handle inbound questions through our centralized chat interface (ServiceTitan Chat, Podium, and Intercom Web). Typical conversation flows involve intaking customer requests for plumbing, HVAC, electrical, and roofing appointments, as well as messaging technicians with work order details, gate codes, and homeowner instructions. Because we prioritize customer clarity and speed, you will be equipped with customized shortcut macros, comprehensive internal knowledge bases, and direct access to team supervisors whenever questions require escalation.

Core Daily Duties

• Assist clients accurately with intaking customer requests for plumbing, HVAC, electrical, and roofing appointments.
• Utilize pre-approved response macros while adding a personalized, empathetic touch to each conversation.
• Address common account and service questions, including messaging technicians with work order details, gate codes, and homeowner instructions.
• Maintain a friendly, courteous, and helpful tone across every messaging interaction.
• Carefully review customer details and following up with homeowners after project completion to record service ratings.
• Monitor multiple simultaneous chat windows efficiently while maintaining high response quality.

Requirements & Technical Equipment

This position is specifically structured to be beginner-friendly. While previous customer service experience is appreciated, no prior experience or college degree is required to be considered. We provide all the specialized software training and mentorship you need to succeed.

• Ability to type at least 35 to 45 words per minute with strong spelling and grammatical accuracy.
• Willingness to learn proprietary chat platforms with an open, coachable attitude.
• Basic familiarity with web browsers, copy-paste shortcuts, and general online research.
• A reliable desktop or laptop computer running modern Windows 10/11 or macOS (Chromebooks and tablets are not supported).
• High-speed internet connection (minimum 25 Mbps download / 10 Mbps upload) with low latency.

Salary, Hours & Benefits

We believe in treating remote team members with the highest respect. You will earn a competitive $25.00 - $32.00 / hr, accompanied by paid training hours, reliable weekly pay, and generous performance incentives.

• Flexible time-off policy, paid company holidays, and supportive remote management.
• Annual performance bonuses and milestone pay increases based on attendance and customer satisfaction scores.
• Comprehensive digital wellness package including virtual healthcare consultations and mental health resources.
• Guaranteed base pay of $25.00 - $32.00 / hr with weekly direct deposit every Friday.
• Scheduled hours: Monday – Friday (4:00 PM – 11:30 PM EST) with opportunities for voluntary overtime during peak volumes.

Comprehensive Training Schedule

How to Submit Your Application

Immediate openings are currently available for evening shift candidates. Click Apply Now to enter your contact information and get matched with our hiring team.